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Ticket Redemption

Tickets can be redeemed at on-site ticketing locations, as well as online and with the Colonial Williamsburg Explorer app. See below for information about redeeming tickets on-site and online.

On-Site

Tickets can be redeemed on-site at the Visitor Center, the Merchants Square Ticket Office, the Lumber House Ticket Office, and the William Pitt Shop. Ticketing agents can answer any questions that you might have. Agents are available by phone at (877) 392-3786 Monday through Friday, 8:30 am to 5:30 pm. View Ticketing locations on the map.

If arriving after 5:00 pm please visit the Lumber House Ticket Office.

Both tickets redeemed on-site and tickets redeemed online will need to be shown at all entry points. This includes all trades, sites and the Art Museums of Colonial Williamsburg.

Online

Single-Day, Multi-Day and Event Tickets (includes Evening Programs) can be redeemed digitally with a Colonial Williamsburg account.* If you have already created an account, login to access your order history and redeem tickets. If you have not yet created an account, but wish to redeem your tickets digitally you may create one using the same email address you used to purchase the tickets, and they will be added to your account.

Tickets can be redeemed digitally on the date that you selected when purchasing them.** If your order is eligible for digital redemption a "Redeem Tickets" button will display in the order history section of your online account on the date of your visit. Once you've redeemed your tickets, you can access them under "My Tickets."

Both tickets redeemed on-site and tickets redeemed online will need to be shown at all entry points. This includes all trades, sites and the Art Museums of Colonial Williamsburg.

*If your order contains a ticket type that cannot be redeemed digitally (such as an Annual Pass or Bounce ticket), you will not be able to redeem any part of your order digitally. See above for on-site ticket redemption information.


**If the date you selected when purchasing tickets is not the day you plan to visit, you will need to visit one of our on-site ticketing locations.